FAQs
FAQs - Frequently Asked Questions
1. What is Wellvy Wellness Store?
Wellvy Wellness Store is an online platform dedicated to providing high-quality wellness products to support your journey to a healthier, happier life. From supplements and skincare to essential oils and accessories, we offer a curated selection of items designed to enhance your overall well-being.
2. Where are your products sourced from?
We carefully source our products from trusted suppliers who share our commitment to quality, sustainability, and ethical practices. We prioritize products that are responsibly sourced, environmentally friendly, and crafted with your well-being in mind.
3. Are your products suitable for all ages?
While many of our products are suitable for individuals of all ages, we recommend consulting with a healthcare professional before introducing new products into your wellness routine, especially for children, pregnant or nursing individuals, or those with pre-existing health conditions.
4. Do you offer international shipping?
Yes, we offer international shipping to most countries worldwide. Shipping rates and delivery times may vary depending on your location. Please refer to our Shipping Policy for more information.
5. What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact our customer service team within 15 days of receiving your package for assistance. Please review our Return Policy for eligibility criteria and instructions on how to initiate a return.
6. How can I contact customer service?
Our customer service team is here to assist you with any questions or concerns you may have. You can reach us via email at cs@wellvy.com or through our Contact Us page. We strive to respond to all inquiries promptly and provide you with the support you need.
7. Are your products tested on animals?
We are committed to cruelty-free practices and do not conduct or condone animal testing on any of our products. We prioritize ethical sourcing and support brands that share our values of compassion and respect for all living beings.
8. Can I track my order?
Yes, once your order has been processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package and estimated delivery date.
9. How can I stay updated on new products and promotions?
To stay informed about new product releases, exclusive promotions, and wellness tips, we encourage you to subscribe to our newsletter. You can also follow us on social media for daily inspiration and updates.
10. Do you offer wholesale or bulk ordering?
Yes, we offer wholesale and bulk ordering options for select products. If you're interested in placing a wholesale order or learning more about our bulk pricing discounts, please contact our sales team for assistance.